Refund and Returns Policy

Here, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help guide you through our refund and returns process.

Returns

If you wish to return an item, please contact us within 14 days of receiving your product. To qualify for a return, your item must be unused, in the original packaging, and in the same condition you received it.

Steps to Request a Return:

1. Reach out to our support team via [email/contact form/phone].
2. Provide your order number, the item you wish to return, and the reason for the return.
3. Await further instructions, including the return address and any applicable shipping guidelines.

Note: For health and safety reasons, we are unable to accept returns of opened consumables, such as e-liquids or vape cartridges.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

• Approved refunds will be processed via your original payment method within 7 business days.
• We reserve the right to refuse returns that do not comply with our policy.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you receive a faulty or incorrect item, contact us within 7 days of delivery with details and attachments (such as photos) for swift resolution.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.
• Original shipping charges are non-refundable.

Exceptions

Certain items are non-returnable:

• Opened e-liquids or vape consumables
• Products not in original condition
• Items returned after 14 days of receipt

Need Assistance?

For any questions or support regarding refunds and returns, please contact us at support@razflavoursvape.com or use our website’s contact form. Our team is dedicated to resolving your concerns as quickly as possible.